Frequently Asked Questions

Everything you need to know about your ShopSimon experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the package.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Which payment methods do you accept?

ShopSimon accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your products ethically sourced?

At ShopSimon, we partner exclusively with manufacturers who adhere to fair labor practices and sustainable production standards to ensure high-quality, ethical fashion.